Fix: Epson Printer Offline But Connected To Wifi

Epson printers are sensitive devices that react quickly and will send an offline printer message even when there is a slight voltage fluctuation. This is quite acceptable because a shortage of power would naturally affect the overall printer’s performance. In some cases, rebooting the router will get rid of the printer offline issue and will eventually get the printer back from the offline state. Sometimes, the offline issue doesn’t solve easily. In those instances, you need to follow the below troubleshooting steps in order to bring back your Epson printer online.

Remove and re-add the printer:

Re-adding the printer is one of the troubleshooting methods you can try.

  1. Click on the Windows Start icon.

  2. Go to Devices and printers.

  3. You will see the list of printers that are connected to your PC.

  4. Locate your Epson printer.

  5. Right-click on your printer icon and click Remove Device.

  6. Wait for a few minutes and re-add the printer to your computer via a USB cable.

Check the overall connections:

  1. If your Epson printer’s LCD display is not lit, then check whether the printer is connected properly to a reliable electrical source.
  2. Also, check whether the power cable is not damaged in any way.
  3. Ensure that your PC’s firewall setting is not blocking the network connection.
  4. Check whether your display shows any error messages like a paper jam or ink/toner cartridge empty. If your printer displays any error codes, solve the issue in the first place.

Check the cartridges and look for paper jams:

  1. Take out the ink cartridges from your Epson printer and check whether any tapes are left unremoved.
  2. If your printer is running on an ink tank system, have a look at the printer’s front display, which shows the ink levels.
  3. If you find any empty tanks, then fill them to a certain level.
  1. If your printer runs on a toner cartridge, then verify whether they are installed correctly.
  2. Sometimes, the printer offline issue could be due to a paper jam.
  3. If that is the case, then gently remove the jammed paper from the specific area.

Uncheck the Use Printer Offline option:

  1. Turn on your PC and log in as Administrator.
  2. Open the Run dialog box and type Control Panel.
  3. Click on Devices and Printers to view the list of printers on your network.
  4. Right-click on your Epson printer and select See what’s printing.
  5. Click on the printer tab and uncheck the Use Printer Offline option.
  6. Finish the above-mentioned steps and check whether the printer offline issue is solved or not.

Set your Epson printer as the default one:

  1. Go to the Control Panel window.
  2. Click Devices and Printers.
  3. Locate your Epson printer.
  4. Right-click on the printer icon and select Set as default printer.
  5. Now, you can see a green checkmark on your printer icon.
  6. By performing the above steps, you can resolve the printer offline issue.

Clear the printer queue:

  1. In the Windows search bar, type Command Prompt.
  2. Select the Run as Administrator option.
  3. On the Command Prompt window, type net stop spooler and press the Enter key.
  4. Type del %systemroot%32\spool\printers\*/Q and press Enter.
  5. Next, type Net start spooler and press the Enter key.
  6. Your screen will display The print spooler service was started successfully, which means that your computer has cleared the printer queue.
  7. If this is the solution to your problem, it will bring back your printer’s life to the online state.

Update the printer drivers:

Printer drivers play an essential role in the overall functioning of a printer. So, when they go outdated, you should update them from time to time for a smooth printer experience.

Last possible troubleshooting step:

If possible, uninstall the old printer drivers and their traces from your PC, and download the full printer drivers from the Epson support page.

For getting more troubleshooting methods or steps, call our technicians.